So I already hate credit cards, but today I'm directing my disdain specifically toward Citibank.
Almost two weeks ago, we made a big (embarrassingly big) payment to Citibank, with the intention of just about paying off the balance (woohoo!). For various reasons that I won't get into, we had to mail the payment rather than using the standard online payment method. So I mailed it, I waited a week (because somehow everything takes at least a week)...nothing.
So rather than risk getting a late fee and whatever crazy APR increase they would throw at me, I went ahead and paid the minimum due online when the due date came. The day after the due date, I checked the account and found that Citibank had just been sitting on my payment for 4 days. So rather than post the payment to my account when they received it, they waited until the end of the day on my due date and then post-dated it. So that second payment - the one that was supposed to pay for our groceries - was unnecessary. Awesome. But hey, at least the card was paid off, right?
Well, that was all last week. This Saturday, we needed to buy concert tickets. Turns out one of the teenager's favorite bands happens to be coming to town on his birthday. (How much easier does gift giving get?) Tickets went on sale at 10 a.m. The boys have T-ball from 9-10ish a.m. on Saturdays. Good thing the husband just got his fancy iPhone. The future is NOW! He can buy tickets while sitting at the T-ball field!
Alright, so mobile interfaces tend not to be great and pretty much everything with Ticketmaster tends to completely suck, but we were still in good shape because I have an account with Ticketmaster, which includes saved mailing and payment info. Yes, it was the recently paid off credit card, but I figured we could just send them the money for the tickets. So the husband gets on the site, he gets floor seats to this stadium show, he zips through the checkout screens using all my stored account info and then BAM - "The credit card you entered is not valid." WTF?! Despite attempting to enter his check card info as quickly as possible, we missed our time window and Ticketmaster gave our floor seats to some other lucky soul. The good news is, the seats we ended up getting are still good, but not floor good.
I called Citibank and was informed that because I made an "unusually large payment" AND made two payments in the same week, there was a temporary hold on my account. The payments were posted last Wednesday...today is Monday. Okay, I said, I guess maybe I can understand if you want to hold the big payment (although I know it already cleared), but I also made the minimum payment through the online payment system. It's cleared. The account is in good standing regardless of whether the mega-payment has cleared.
"Ma'am, I'm sorry for the inconvenience. It's standard procedure. It could take 7-10 business days for the hold to be removed." I was not aware that paying off my card was considered "high risk" activity.
Yes, I pointed out the way they punish their customers for paying off their balances. Yes, I even told her that they cost us our floor seats. And yes, I knew it was all a waste of breath, but I had to say something. Even more aggravating is that I know I came off as a crazy woman desperate to use her credit card, when in fact I don't even want to use the credit card now...I wanted to use it Saturday. And I'm willing to bet that if I hadn't made any payments, they would have been happy to let me keep using it, to incur late fees and over the limit fees and anything else they can think of.
So, Citibank, I officially hate you. I will find another option for emergencies and be free from your oppression. I realize I'm just a drop in your greedy bucket, but I'm one less drop than you had before.
And you owe me two floor seats for Rage Against the Machine.